1. Premises

1.1 These Terms and Conditions (“Terms”) are issued by Lightravel S.r.l., with registered office in Milan, via Valtellina 56, VAT number 13535960960, certified email [email protected] (“Lightravel” or “Company”).

1.2 These Terms govern access to and use of the Baggysitter platform, including www.baggysitter.com (the “Platform”) and all services provided thereunder (“Services”).

1.3 Use of the Services constitutes full acceptance of these Terms. Any person (individual or entity) who books or uses the Services or accesses the Platform (a “User”) must be, if an individual, of legal age and have the capacity to enter binding contracts.

1.4 Lightravel may modify these Terms at any time to comply with new laws, improve service, or prevent misconduct. Updated Terms are effective upon publication on the Platform.

2. Scope of Services

2.1 Lightravel provides luggage handling, collection, delivery, and storage services, which may be performed:

• directly by Lightravel;
• by Lightravel’s partners or independent execution partners (logistics companies, drivers, warehouses) (“Execution Partners”);

2.3 Role of Lightravel

Lightravel acts as the contractual provider and coordinator, managing bookings, customer support, operational coordination, partner selection, and payment processing.

2.4 No Guaranteed Assignment

Lightravel may determine, at its discretion, whether a Service is performed internally or by Execution Partners. No specific carrier, driver, or logistics operator is guaranteed at booking.

2.5 User Acceptance

By completing a booking, the User accepts that Services may be executed by third-party and Execution Partners in accordance with Lightravel’s operational standards.

3. Purpose of the Deposit

3.1 Users may entrust luggage, parcels, or packages (“Baggage”) that comply with these Terms and all legal requirements.

3.2 Baggage must comply with size, weight, and prohibited item restrictions (Sections 10–12).

3.3 The User is responsible for ensuring that all Baggage is properly closed, secured, and in a condition suitable for handling, transport, and storage. Baggage must be closed by means of zippers, or equivalent fastening systems so as to prevent the accidental release of contents. Baggage that is not properly closed or secured may be refused by Lightravel or its Execution Partners, and Lightravel shall not be liable for any loss of contents resulting from inadequate closure or packaging.

3.4 For security purposes, Baggage transported during a City2City service must not be permanently locked with padlocks, combination locks, or any other locking device that prevents the Baggage from being opened for inspection by competent authorities or by personnel involved in the handling and transport of the Baggage. Lightravel and its Execution Partners may refuse to accept Baggage that cannot be opened for inspection. Zip ties or string may be threaded through zipper pulls as a tamper-evident seal, provided they can be easily removed if an inspection is required. 

4. User Status and Responsibilities

4.1 By registering or using the Platform, Users confirm they are of legal age, competent, and have read and accepted these Terms and the Privacy Policy.

4.2 Users are responsible for their own internet connection, devices, and costs of access.

5. Reservation Process

5.1 A booking is created when a User selects a Service, date, collection and delivery points, Baggage quantity, and dimensions via the Platform.

5.2 The User checks availability, selects a time slot (for City Services), and confirms the booking.

5.3 Booking is confirmed only upon successful payment and receipt of a Booking confirmation email, including a unique booking ID.

5.4 For requests that cannot be processed through the Platform, including special requests, the booking process shall be conducted via email. These Terms shall apply in full to bookings made by email.

6. Payment Methods

6.1 Payment may be made via credit card or other methods provided on the Platform.

6.2 Invoice requests must include all relevant details.

6.3 Lightravel does not store credit card information; payments are processed securely via third-party payment providers.

7. Confirmation of Reservation

7.1 Booking is effective only upon payment confirmation.

7.2 The confirmation email summarizes: number of Baggage, collection/delivery points, date, time slot, and order ID.

8. Services

8.A City Services:

• IN Phase: Baggage collected at entry point in the city and delivered to hotel/B&B. Drivers contact Users via Whatsapp 30 minutes prior; Users or accomodation staff must be present or ensure safe delivery. The driver can wait max 30 min after scheduled timing, if it has not been updated before due to shared customer timing issues.

• OUT Phase: Baggage collected from hotel/B&B and delivered to exit point. Drivers contact Users via Whatsapp 30 minutes prior; Users or accomodation staff must present correct identification and order ID. The driver can wait max 30 min after scheduled timing, if it has not been updated before due to shared customer timing issues.

• Users or accommodation staff must ensure accessibility, provide correct information, and be present.

• In case of private home/BnB, the User must ensure accessibility, provide correct information (Location, Name on Intercom, Telephone number) and be present.

8.B City-to-City Sameday Service:

• Collection in city A and delivery in city B same day.
• The Service may be performed directly by Lightravel or by Execution Partners under Lightravel’s coordination.
• Users or accomodation staff must be present; drivers contact via WhatsApp prior to Delivery.

• In case of private home/BnB, the User must ensure accessibility, provide correct information (Location, Name on Intercom, Telephone number) and be present.

8.C City-to-City No Sameday Service:

• Collection in city A (day 1), delivery in city B (day 2).
• Users or accommodation staff must ensure accessibility, provide correct information, and be present.

• The Service may be performed directly by Lightravel or by Execution Partners under Lightravel’s coordination.
• Collections can take place between 8.30 and 18.30 Monday to Friday depending on the working days in the Users’ collection country. Deliveries will take place between 8.30 18.30 on the Users’ delivery date. Pickups and deliveries happen during time ranges and service times are indicative.

• For national deliveries, couriers have a 97% on-time delivery success rate in 1 day. Lightravel is not liable for delays, misdelivery, or lost shipments due to courier actions. Remote locations can take an extra 1 – 2 working days.
• Collection and delivery require accommodation staff or User presence; missed collections are charged and not automatically rebooked.

• In case of private home/BnB, the User must ensure accessibility, provide correct information (Location, Name on Intercom, Telephone number) and be present.

9. Collection of Baggage

9.1 Collection takes place at the pre-agreed storage or pick-up point indicated at the time of booking.

9.2 Service hours are 08:30–19:00. Users must ensure availability at the scheduled time.

9.3 All collection and delivery times are provided as estimates and are not guaranteed. Lightravel shall not be liable for any indirect or consequential loss arising from delays in collection or delivery, including but not limited to missed flights, trains, cruises, hotel reservations, or other travel connections. Users are strongly advised to allow sufficient time between the scheduled Service and any travel connection.

9.4 Upon collection or delivery, User must inspect the Baggage and immediately report any visible damage, tampering, or discrepancy to Lightravel’s assigned staff or customer support. Failure to report visible damage at the time of collection or delivery may result in the rejection or reduction of any subsequent claim under Section 16.

9.5 When a booking is connected to a flight, train, cruise, or other scheduled transport, the User is responsible for providing accurate travel details at the time of booking, including carrier, number, and expected arrival or departure time where requested.

9.6 Lightravel monitors schedules only where expressly indicated in the booking confirmation. Unless explicitly agreed, the User remains responsible for informing Lightravel of delays or schedule changes through the official support channels.

9.7 Waiting time included in the Service is limited to the period specified at booking.

9.8 Where delays – whether attributable to the User, to travel disruptions, or to other circumstances beyond Lightravel’s control – affect the scheduled pickup or delivery, Lightravel will make reasonable efforts to adapt the Service according to operational availability.

9.9 In the circumstances referred to in Section 9.8, rescheduling is not guaranteed and remains subject to the availability of drivers or logistics partners. 

9.10 In the circumstances referred to in Section 9.8, waiting time included in the Service is limited to the period specified at booking. Any additional waiting time may apply and result in extra charges or service rescheduling at the User’s expense.

9.11 Where the delays referred to in Section 9.8 make execution of the Service impossible or significantly impractical, Lightravel may:

• deliver the Baggage to an agreed alternative location;
• place the Baggage in temporary storage at the User’s expense;
• arrange a new delivery under a separate booking.

9.12 Without prejudice to Section 9.3, Lightravel shall not be liable for additional travel costs, missed connections, lost reservations, or accommodation expenses resulting from delays or disruptions beyond its reasonable control.

9.13 The User is responsible for being available at the agreed pickup or delivery location within the scheduled time window indicated in the booking confirmation.

9.14 If the User is not present or reachable at the scheduled time (“No-Show”), Lightravel or its assigned driver/partner will re-attempt to contact the User using the contact details provided during booking.

9.15 If the User cannot be reached within the waiting time included in the Service, the Service shall be considered attempted and may be treated as completed for operational purposes.

9.16 In cases where a flight, train, or other transport is cancelled, significantly delayed, or rescheduled, the User must promptly inform Lightravel through the official support channels.

9.17 Refunds are not guaranteed where the Service could not be performed due to the User’s absence, travel cancellation, or failure to communicate schedule changes in a timely manner.

9.18 Notwithstanding the above, Lightravel will make reasonable efforts to assist Users in finding practical solutions whenever operationally feasible.

10. Compliance of Baggage and Its Condition

10.1 Upon delivery, Lightravel staff will verify that Baggage dimensions and weight match the booking details.

10.2 If discrepancies are found, Users may be charged the price difference plus a penalty of EUR 15; oversized Baggage may be refused.

10.3 Staff are authorized to document obvious damage via photographs at the time of collection.

10.4 Photographs are retained for 7 days, allowing Users to report any transport-related damage within that period.

11. Transport and Storage Contracts at Lightravel 

Warehouses

11.1 Transport and storage at Lightravel service depots are governed by Italian law on transport and storage contracts.

11.2 Transport rules apply from collection to arrival at the warehouse; storage rules apply while Baggage is held.

11.3 Lightravel may use sub-depositories or third-party suppliers; responsibility for Baggage remains with Lightravel.

12. Luggage Contents and Guarantees – Prohibited Items

Items

12.1 Users guarantee that Baggage contents comply with these Terms, all applicable local, national, and international laws.

12.2 The Service prohibits: firearms, explosives, hazardous items, perishable food, money, precious metals, live animals, fragile goods, etc. (see full prohibited list).

Prohibited list:

Aerosol (for international City2City)

Air Bag

Alcohol (for international City2City)

Ammunition

Animal Products (including dried items containing dairy)

Animals Of Any Form (Alive Or Dead)

Batteries (All)

Biological Samples / Tests

Car / Vehicle Parts (All)

Car Batteries

Cash / Coins / Cheques (All)

Cat / Dog / Pet Food

Christmas Crackers

Cigars, Cigarettes, E-Cigarettes (for international City2City)

Compressed Gas

Counterfeit Goods

Credit/Debit/Cash Cards

Dangerous Goods

Drugs (All)

Engine/Motor/Generators

Filth

Fire Extinguisher

Flammable items

Gold

Gun (including replicas)

Hand Sanitizer (for international City2City)

Hazardous Goods

Human Remains / Ashes

Infectious Substances

Knives (all)

Liquids (All – includes creams/gels) (for international City2City)

Lottery Tickets (for international City2City)

Meat (for international City2City)

Medical Devices (for international City2City)

Medication (All – Including vitamins, creams, powders etc)

Nail Polish (for international City2City)

Oil

Paint

Passport / Legal Documents

Perfume / Aftershave (All) (for international City2City)

Perishable Goods (All) 

Plants

Pornography

Powerbanks/Portable Chargers (for international City2City)

Printer Toner (for international City2City)

Settee / Sofas

Sinks

Ski Wax (for international City2City)

Slush Syrup (for international City2City)

Stamps (Unless Franked)

Tea / Teabags / Herbs (for international City2City)

Tobacco (for international City2City)

Toilets

Vapes / E-Cigarettes / Vaporizers (for international City2City)

Vouchers (for international City2City)

Weapons (Including Replicas)

Windscreen (for international City2City)

12.3 Lightravel assumes no liability in respect of any prohibited, undeclared, or non-compliant items contained in the Baggage.

12.4 Users guarantee that Baggage and contents are lawfully owned, not stolen or misappropriated.

12.5 Lightravel may take legal action against the User for any loss, damage, cost, or penalty arising from prohibited contents.

12.6 Lightravel will cooperate with public authorities in any investigation or legal proceeding relating to prohibited items contained in the Baggage transported, stored, or handled through the Service, including by providing User information where required by applicable law.

12.7 Lightravel does not compensate for indirect losses (e.g., missed earnings) due to delay in collection or delivery, or from non-collection of Baggage.

13. Inspection Rights

13.1 Lightravel does not open or search the internal contents of any Baggage without the prior express consent of the User, except where required to do so by a competent public authority (including, without limitation, law enforcement, customs authorities, or airport security).

13.2 Competent public authorities may also independently inspect the Baggage at any time in the exercise of their institutional powers.

13.3 In any case, whether the inspection is carried out by Lightravel at the authority’s request or directly by the authority itself, Lightravel shall not incur any liability towards the User.

13.4 Notwithstanding Section 13.1, Lightravel reserves the right to carry out external inspections of Baggage (including visual examination and, where required by applicable regulations, X-ray or scanning) for operational, security, or compliance purposes, without this implying any obligation on Lightravel’s part to detect the presence of prohibited or non-compliant items.

13.5 Where an inspection is conducted, a video or photographic record may be created and shall be stored securely. Such records will be made available to the User upon request.

13.6 Records will be destroyed within 3 days from the date of inspection if no complaints or disputes are raised.

14. User Obligations

14.1 Users must:

• Provide accurate information and booking details;
• Use Services only for owned Baggages or managed Baggages in case of company operating in tourism sector;
• Ensure Baggage does not damage other Users’ items;
• Comply with the restrictions on prohibited items set forth in Section 12;
• Respect collection and delivery schedules.

15. Liability and Limitation of Liability

15.1 Limitation of Liability

Except in the case of willful misconduct and gross negligence, Lightravel’s liability for damage to property and things resulting from the use of the Service shall be limited in accordance with the provisions set forth in Sections 15.3, 15.3A and 15.3B.  Nothing in these Terms shall exclude or limit Lightravel’s liability for death or personal injury caused by its negligence or the negligence of its employees or agents, or for any other liability that cannot be excluded or limited under applicable mandatory law, including but not limited to Article 36, paragraph 2, letter (a) of Italian Legislative Decree No. 206/2005 (Consumer Code).

15.2. For the purposes of this Section, damage to the Baggage means any obvious alteration to the Baggage such as to totally invalidate its usefulness and/or functionality (for a purely indicative and non-exhaustive purpose, damage to a wheel such that the Baggage can no longer be towed, etc.), or any damage directly attributable to clumsy and careless handling of the Baggage. 

15.3. In the event of damage to and loss of the Baggage correctly delivered and then managed by Lightravel (where correctly delivered specifically means that the Baggage and its contents comply with the terms and conditions of use set out therein), the compensation will in any case be limited to losses or damages directly attributable to Lightravel.

15.3A In case of total loss of the Baggage correctly delivered and then managed by Lightravel, the compensation will in any case be limited to losses or damages directly attributable to Lightravel and, in any case, for the maximum amount of €300.00 (three hundred/00).

15.3B In case of partial damage or defects found on the Baggage (e.g., wheels, handles, shell), compensation will be calculated based on repair costs or depreciation, in any case within the maximum amount of €200.00 (two hundred/00).

15.4 Excluded Damages

Lightravel shall not be liable for indirect, consequential, special or incidental damages, including but not limited to:

• loss of profit, opportunity, business or goodwill;
• missed flights, trains, cruises, hotel reservations or other travel connections;
• delays due to traffic, weather, acts of public authorities, strikes, or transport disruptions;
• damages arising from inadequate packaging or fragile items; 
• damages arising from prohibited or undeclared contents.

15.5 User Responsibility for Contents

The User is solely responsible for Baggage contents and warrants compliance with applicable laws and transport regulations. Cash, jewelry, electronics, documents, and valuables are at the User’s risk unless expressly accepted.

15.6 Delay

If delivery cannot be completed at the agreed time and location and the User is no longer available to receive the Baggage, the Baggage will be retained by Lightravel or its logistics partners until further instructions are provided by the User. 

Where the delay is directly and exclusively attributable to Lightravel’s operational fault, Lightravel will arrange a reasonable alternative delivery solution and may cover the cost of standard shipping necessary to return the Baggage to the User.

Where the delay results from circumstances attributable to the User, the User shall bear any additional costs required to store, redirect, or ship the Baggage to a new destination.

Where delays are caused by circumstances beyond Lightravel’s reasonable control, Lightravel will assist the User in arranging alternative delivery or shipment, and the related costs may be borne by the User.

Any shipment requested after a failed delivery attempt shall be treated as a new service and priced accordingly. 

Lightravel shall not be responsible for indirect losses resulting from delayed delivery where the User has departed the agreed destination.

15.7 Mandatory Consumer Rights

Nothing in this section limits liability prohibited under mandatory consumer protection laws.

15.8 Force Majeure

Lightravel shall not be liable for any failure or delay in the performance of the Services to the extent that such failure or delay is caused by a Force Majeure Event.

For the purposes of these Terms, “Force Majeure Event” means any event beyond Lightravel’s reasonable control, including but not limited to: natural disasters, epidemics, acts of war or terrorism, civil unrest, government orders or restrictions, strikes or labour disputes not involving Lightravel’s employees, failures or disruptions of transportation networks, and any other unforeseeable or extraordinary event that could not have been avoided by taking all reasonable measures.

In the event of a Force Majeure Event, Lightravel shall promptly notify the User and shall use reasonable efforts to minimise the effects of such event on the performance of the Services.

16. Claims and Compensation Procedure

16.1 Obligation to Inspect

The User shall inspect Baggage upon delivery or collection and report visible damage or missing items immediately.

16.2 Time Limit for Claims

Claims must be submitted in writing within:

• 24 hours for visible damage or missing items;
• 48 hours for non-visible damage discovered after opening;
• 7 days for alleged loss.

16.3 Required Documentation

Claims must include:

• booking ID;
• description of issue;
• photographic evidence;
• proof of value;
• evidence of adequate packaging if relevant.

16.4 Assessment Procedure

Lightravel may investigate, request further information, or inspect Baggage in accordance with Section 13. User cooperation is required.

16.5 Compensation Criteria

Compensation, if applicable, considers documented value, depreciation, and repair feasibility and shall in no event exceed the maximum amounts set forth in Sections 15.3, 15.3A and 15.3B. Replacement value or sentimental value is excluded. 

16.6 Resolution Timeframe

Lightravel will respond within 30 days from receipt of complete claim documentation.

16.7 Recommended Procedure

The User is encouraged to follow this procedure before pursuing formal disputes or legal action.

16.8 Fraudulent or Abusive Claims

Fraudulent, unsupported, or bad-faith claims may be rejected, and repeated abuse may lead to service suspension.

17. Delivery to Hotels, Reception Desks and Third Parties 

17.1 Where the User designates a hotel, reception, concierge, apartment building, or other third-party location for delivery, the User expressly authorizes Lightravel to deliver the Baggage to any person reasonably appearing authorized to receive items at such location.

17.2 Delivery shall be deemed completed upon handover of the Baggage to such third party, regardless of whether the User is physically present at the time of delivery.

17.3 From the moment of delivery, all responsibility for custody, safekeeping, and handling of the Baggage transfers to the receiving party and/or the User.

17.4 Lightravel shall not be liable for any loss, damage, delay, or misplacement occurring after delivery has been completed, including any act or omission by hotel staff, reception personnel, or other third parties.

17.5 The User acknowledges that Lightravel has no control over the internal procedures, security measures, or staff conduct of third-party locations.

17.6 Proof of delivery may include, but is not limited to:

• time-stamped records;
• driver confirmation;
• recipient acknowledgment;
• photographic evidence.

Such proof shall constitute sufficient evidence of proper delivery.

17.7 If the designated third-party refuses to accept the Baggage, or if delivery cannot be completed for reasons beyond Lightravel’s control, Lightravel may:

• contact the User for further instructions;
• reschedule delivery; or
• place the Baggage in temporary storage at the User’s expense.

17.8 The User is solely responsible for ensuring that the designated delivery location accepts luggage deliveries and is informed in advance where required.

18. Chain of Custody and Transfer of Responsibility

18.1 The Service may involve multiple independent parties, including drivers, logistics partners, hotels, reception staff, and other third-party service providers (collectively, “Service Partners”).

18.2 The User acknowledges and accepts that the Baggage may be handled by different Service Partners during the execution of the Service.

18.3 Responsibility for the Baggage transfers to Lightravel at the moment the Baggage is physically collected and registered by a Lightravel representative or authorized Service Partner.

18.4 During the performance of the Service, operational responsibility for the physical custody of the Baggage passes between Lightravel and its Service Partners at each documented handover. Such internal allocation of responsibility shall not affect Lightravel’s liability towards the User as contractual counterparty under Section 18.7.

18.5 Lightravel shall ensure that each transfer of custody referred to in Section 18.4 is documented through operational records, which may include digital logs, tracking updates, scans, or photographic evidence.

18.6 Where the Baggage is delivered to a hotel, reception, concierge, or other third-party designated by the User, responsibility transfers to such third party upon completion of delivery in accordance with Clause 17.

18.7 Where City-to-City services are performed, in whole or in part, by Execution Partners selected by Lightravel, Lightravel remains the User’s sole contractual counterparty and is responsible towards the User for the proper performance of such Services, subject to the liability limits and exclusions set forth in Section 15 and, where applicable, to the mandatory limits established by applicable transport law.

18.8 Lightravel will exercise reasonable care in the selection and coordination of Service Partners engaged for the performance of the Services.

19. Withdrawal and Cancellation

19.1 Services consist of time-specific activities; pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal is excluded.

19.2 Users may cancel a city service free of charge up to 24 hours before scheduled collection by  contacting customer service.

19.3 Users may cancel a city2city service free of charge up to 48 hours before scheduled collection by  contacting customer service.

19.4 Cancellations after this period, or no-shows, incur full Service charges.

20. Mandatory Insurance

20.1 Insurance against damage or accidents is included in the Service cost to protect the User.

21. Storage for Failure to Collect

21.1 Uncollected Baggage is placed in storage.

21.2 Daily storage fees apply (EUR 15–25 per item) and accrue until collected.

21.3 Maximum storage: 7 days. After that, collection requires appointment and fees continue.

21.4 After one month, uncollected Baggage may be disposed of without refund or claim.

22. User Indemnification

22.1 To the maximum extent permitted by applicable law, the User agrees to indemnify and hold harmless Lightravel, its officers, directors, employees, agents from and against any claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of or in connection with:

(a) any breach by the User of these Terms;

(b) the User’s improper use of the Platform or the Services;

(c) the presence in the Baggage of items that are prohibited under these Terms and applicable laws;

(d) any inaccurate, incomplete, or misleading information provided by the User regarding the Baggage, its contents, weight, dimensions, or any other detail relevant to the performance of the Service.

22.2 This indemnification obligation survives the termination or expiration of the contractual relationship between the User and Lightravel.

23. Intellectual Property and Use License

23.1 All Platform content, trademarks, logos, software, and materials are owned by Lightravel or its licensors.

23.2 Users may not copy, modify, reproduce, scrape, or distribute content without prior written consent.

23.3 Any use of the Platform must comply with applicable law and with these Terms; abusive or illegal use is prohibited.

24. Communications

24.1 Users agree to electronic communication via email, Platform notifications, or other electronic means.

24.2 Notices provided electronically satisfy the legal requirement of being in writing.

25. Copyright

25.1 All intellectual property, including text, images, logos, and software, is the property of Lightravel or its licensors and is protected under copyright and trademark laws.

25.2 Users may not reproduce, distribute, create derivative works, or publicly display Platform content without written authorization.

26. Privacy and Cookies

26.1 Lightravel collects and processes personal data in accordance with the Privacy Policy and manages cookies as detailed in the Cookie Policy, both available on the Platform.

26.2 Data processing is based on lawfulness, transparency, and fairness (EU Regulation 2016/679):

• Data is used for providing Services and legal compliance.
• Data will not be shared with third parties without consent, except for Service execution.
• Users may consent to receive marketing communications.
• Lightravel implements appropriate security measures to protect personal data.

26.3 Users acknowledge their rights under data protection laws, including access, rectification, deletion, and withdrawal of consent.

27. Changes to Terms

27.1 Lightravel may update these Terms to reflect legal requirements, operational improvements, or other legitimate reasons.

27.2 Changes take effect upon publication on the Platform. Previous bookings remain governed by the Terms in effect at the time of booking.

27.3 Users are encouraged to save or print a copy of the Terms for reference.

[27.4 The Italian language version of the Terms is legally binding.]

27.5 Continued use of the Platform or Services after updates constitutes acceptance of the new Terms.

28. Storage of Terms

28.1 A copy of these Terms is archived on the Platform for free consultation.

28.2 Users may download or print the Terms directly from www.baggysitter.com.

29. Severability

29.1 If any provision of these Terms is invalid, illegal, or unenforceable, the remaining provisions remain in full force.

29.2 Lightravel will replace invalid provisions with valid clauses that reflect the original intent as closely as possible. Users agree to accept such substitutions.

30. Applicable Law and Jurisdiction

30.1 These Terms are governed by Italian law.

30.2 For disputes involving Consumers residing in Italy, the competent court is the one of their domicile or residence. For all other cases, the competent court is Milan, Italy.

Lightravel sr